• Helping employees cope with the challenges of modern life
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  • Focusing on the overall health and well-being of employees
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  • Providing professionally managed and staffed on-site healthcare services
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  • We believe individual health is the foundation for productivity, growth and innovation
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  • Executive well-being is essential to an organisations continued success
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  • Kaelo is a pioneer in the HIV/AIDS management field
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Careers at Kaelo

Are you talented, dedicated, hard-working, passionate about health and eager to help save lives? If you're looking for a vibrant, challenging and meaningful place to work, then get in touch with us and explore exciting career opportunities. Kaelo is currently seeking to fill the following positions:

Call Center Agent at Xelus

Role & Responsibilities:

  • Assist Xelus clients with queries and provide suitable query resolution.
  • Logging all queries
  • Accurate completion of administrative targets on a daily basis
  • Dealing with multiple telephonic queries from Xelus members, brokers and franchises
  • Ongoing feedback to clients
  • Telesales


Skills:

  • Good communication skills
  • Team work
  • Analytical ability
  • Report formulation
  • Customer focus
  • Time management
  • Cold calling
  • Data capturing experience


Qualifications and Experience:

  • Matric
  • FAIS/RE compliant (preferable)
  • Computer literate (Advanced Excel skills)
  • Gap cover / short term insurance experience


Escalations Administrator

Role & Responsibilities:

  • Complaint Management
  • Ensure an effective internal system remains in place to monitor the fair treatment of the complainants in rejections and complaints
  • Recording and tracking of complaints and rejections in a register or database
  • Provision of information and updates on complaints and rejections to Risk Management:

    • Number of complaints received/rejections authorised
    • The reasons for the complaints/rejections
    • Whether the complaints was resolved or escalated
    • The outcome of the complaint
  • Ensure the process are updated and that events leading to specific types of complaints are avoided in future

  • Ensure the complaints and rejection data is analysed in order to identify and address any recurring or systematic problems and potential and operational risks by:
    • Analysing the causes of individual complaints so as to identify root causes common to the different types of complaints
    • Considering whether such root causes may also affect the processes or products, including those not directly complained of; and
    • Correcting, where reasonable to do so, such root causes
    • Detect poor staff or service provider performance, lack of skills or misconduct
  • Resolve complaints in a timely and fair manner
  • Ensure that complaint’s policy and procedure that is followed is communicated’
  • Provide all outcomes in writing
  • Advise complainant of further steps available (i.e. the OSTI, FAIS, Ombud) for unresolved complaints.

Skills:

  • Customer focus
  • Time management
  • Presentation skills
  • Empathy
  • Decision making skills
  • Excellent verbal and written communication skills
  • Interpersonal skills

Qualifications and Experience:

  • Matric
  • Computer literate
  • Knowledge of FAIS legislation and KaeloXelus products
  • Regulatory Exams a qualified representative level
  • 3 Years’ experience within the Gap Cover industry

EAP Inbound Counsellor

Role & Responsibilities:

  • Conduct clinical assessments of all inbound calls.
  • Effectively manage high risk cases and refer as required
  • Have the ability to refer clients to other support structures with the aim of holistic support.
  • Engage clients in a comprehensive short term solution focused counselling intervention.
  • Log case notes on all interactions with Clients on the EAP system.


Key Competencies:

  • Verbal and written communication skills
  • Phone skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organisational skill
  • Attention to detail
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience


Education and Experience:

  • Psychologists, social workers or registered counsellors with a minimum of 3 years EAP experience.
  • Registered with the relevant professional body.
  • Proficient in relevant computer applications.
  • Required language proficiency.
  • Knowledge of customer service principle and practices.
  • Knowledge of call centre or customer service environment.


Project Manager

Role & Responsibilities:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects 
  • Ensure that all projects are delivered on-time, within scope and within budget 
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility 
  • Ensure resource availability and allocation 
  • Develop a detailed project plan to track progress 
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs 
  • Measure project performance using appropriate systems, tools and techniques 
  • Report and escalate to management as needed 
  • Manage the relationship with the client and all stakeholders 
  • Perform risk management to minimize project risks 
  • Establish and maintain relationships with third parties/vendors 
  • Create and maintain comprehensive project documentation


Skills:

  • Project Management
  • Computer literacy (project ,word, excel, power point, outlook)
  • Ability to communicate on all levels externally and internally
  • Planning and organizing
  • Process management
  • Problem solving skills
  • Time and people management
  • Attention to detail


Personal Attributes:

  • Ability to multi-task and prioritise the work load
  • Uses initiative to get things done
  • Excellent attention to detail
  • Flexibility to perform a variety of functions
  • Ability to initiate own communications/correspondence
  • Reliability
  • Creativity and showing initiative
  • Ability to work under pressure in order to meet deadlines
  • Assertive


Qualifications and Experience:

  • Relevant qualification
  • Minimum of five years’ experience in a similar role (Project Manager/project administrator)
  • Proficiency in MS Office Suite

Occupational and Primary Health Locum Nurses Nationally

Key Purpose: 

Kaelo is looking for locum nurses to work in their primary- and occupational health clinics across South Africa. 

Specific regions we are recruiting locum nurses for include:

Gauteng – Johannesburg, Pretoria-West, Nigel, Isando, Olifanstfontein

Standerton

Western-Cape

Port Elizabeth

Durban

Witbank

Kliprivier,


Key Roles and Responsibilities:

Assist in managing a comprehensive and effective occupational health program as applicable

Ensure that pre-placements, annual and transfer medicals are conducted at Occupational Health clinics  

Management of injuries on duty – verify extent of injury or occupational disease.  

Promote the Employee Assistance Programme through individual and/or supervisor referrals(applicable to clients with EAP services)

Primary Health Care

Administration



Skills: 

Computer literate, Microsoft, Word, Excel and PowerPoint 

Excellent verbal and written communication skills 

Excellent Interpersonal skills 

Excellent organization and planning skills 

Ability to work within multiple reporting lines.


Key Competencies: 

Quality 

Compliance 

Client Centricity 

Profitability 

Integration.


Personal attributes: 

Must have excellent interpersonal and communication skills (be friendly, approachable and caring). 

Must take responsibility and ownership 

Self-motivated, enthusiastic and willingness to learn. 

Flexibility to change 

Must be able to work independently.  


Qualifications: 

Degree or Diploma in Nursing

Qualification or experience in an Occupational Health setting desirable

Certificate in Spirometry- advantageous

Certificate in Audiometry -advantageous

Certificate in Dispensing – advantageous

Experience in primary healthcare setting desirable


Professional Affiliation Bodies:

Registration with South African Nursing Council


EAP Senior Inbound Counsellor

EAP Senior Inbound Counsellor Job Purpose

Provide quality telephonic counselling to Kaelo EAP clients, including employees and managers.


EAP Senior Inbound Counsellor Job Duties

Responsible for answering all inbound calls into the call centre in a professional manner

Identify the presenting problem faced by the client

Have the ability to apply key counselling skills in order to contain a client experiencing emotional distress

Engage in short term solution focussed intervention with employees who require it

Identify possible risk and managing the risk situation accordingly.

Have the ability to refer the client to other support structures with the aim of holistic support

Log case notes on all interactions with clients on the EAP system.


Education and Experience

Psychologists, social workers or registered counsellors

A minimum of 3 years EAP experience

Registered with the relevant professional body

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service principles and practices

Knowledge of call centre telephony and technology

Some experience in a call centre or customer service environment

Good data entry and typing skills

Knowledge of administration and clerical processes.


Key Competencies

Verbal and written communication skills

Phone skills

Listening skills

Problem analysis and problem solving

Customer service orientation

Organisational skills

Attention to detail

Adaptability

Team work

Stress tolerance

Resilience 


EAP Senior Case Manager

EAP Senior Case Manager Job Purpose

Provide quality telephonic counselling to Kaelo EAP clients, including employees and managers.


EAP Senior Case Manager Job Duties

  • Manage cases referred by the inbound EAP team by providing counselling, coaching and guidance related to the unique challenges faced by the client
  • Schedule follow-up counselling sessions with the client in order to provide the counselling, support and/or coaching required
  • Have the ability to refer the client to other support structures with the aim of holistic support
  • Engage client(s) in a comprehensive short-term solution focussed counselling intervention
  • Log case notes on all interactions with clients on the EAP system.


Education and Experience

  • Psychologists, social workers or registered counsellors
  • A minimum of 3 years EAP experience
  • Registered with the relevant professional body
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call centre telephony and technology
  • Some experience in a call centre or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes.


Key Competencies

  • Verbal and written communication skills
  • Phone skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organisational skills
  • Attention to detail
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience 


Senior in house developer based in Illovo

KAELO 

KaeloXelus is a corporate health and wellness company that provides comprehensive health and wellness solutions to corporate companies in South Africa. Kaelo operates in a fast-paced, growing environment. We are a dynamic and energetic team of people committed to changing the health of employed South Africans and their families.


Job Description

We are looking for a C#/SQL developer who will be responsible for designing databases and ensuring their stability, reliability, and performance. You will design front end applications and assist with the integration into various 3rd party applications. You will also be responsible for level 3 -4 technical.


Key Roles and Responsibilities: 

C#

Front end design and maintenance 

3rd party integrations 

Systems implementations and integration to existing infrastructure

Prepare documentations and specifications


SQL

Database Design

Help write and optimize in-application SQL statements

Ensure performance, security, and availability of databases

Prepare documentations and specifications

Handle common database procedures such as upgrade, backup, recovery, migration, etc.

Profile server resource usage, and optimize and tweak as necessary

Collaborate with other team members and stakeholders

Database Design


Data Management

Maintain and enhance existing databases and design new ones as required

Maintain and enhance data quality and integrity

Data mining and trend reporting

Experience with importing and export of data, ensuring accurate data transfer

Reconciliation between systems


Data analysis and Reporting

Generate and enhance existing reports

Design new reports as per business needs

Create and run ad hoc reports

Proactive reporting – foresight and insight into the business


Other

Develop dashboards and data capture tools etc.

Implement ad hoc technological solutions to address business needs

Implementing the model and setting up the database with an existing database product 

Microsoft .NET and Microsoft. SQL development experience and Advanced Access is required


Skills: 

Minimum 4 years C# .Net experience

JavaScript (JQuery and AngularJS)

HTML 5, CSS3

Managing & implementing bug fixes / product enhancements

Strong proficiency with SQL and its variation among popular databases

Experience with some of the modern relational databases

Skilled at optimizing large complicated SQL statements

Knowledge of best practices when dealing with relational databases

Capable of configuring popular database engines and orchestrating clusters as necessary

Ability to plan resource requirements from high level specifications

Capable of troubleshooting common database issues

Familiar with tools that can aid with profiling server resource usage and optimizing it

Proficient understanding of code versioning tools such as {{Git / Mercurial / SVN}}

Microsoft SQL Server knowledge essential

Microsoft SQL Reporting services essential

Microsoft SQL Integration services required

Microsoft Excel knowledge required (Advanced)

Microsoft Access knowledge advantageous (Intermediate) 

VBA knowledge advantageous

Microsoft Certified Database Administrator (MCDBA) –advantageous

Microsoft Certified Technology Specialist (MCTS): 

Application Development - also a plus


Personal attributes: 

Energetic and positive

Ability to multi-task and prioritise the work load

Uses initiative to get things done

Excellent attention to detail

Numerically strong

Ability to communicate on all levels externally and internally  

Planning and organizing.

Flexibility to perform a variety of functions 

Ability to initiate own communications/correspondence

Independent worker – work with minimum supervision 

Reliability 

Creativity and showing initiative

Team player

Ability to work under pressure in order to meet deadlines







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