• Helping employees cope with the challenges of modern life
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  • Focusing on the overall health and well-being of employees
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  • Providing professionally managed and staffed on-site healthcare services
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  • We believe individual health is the foundation for productivity, growth and innovation
    Read more
  • Executive well-being is essential to an organisations continued success
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  • Kaelo is a pioneer in the HIV/AIDS management field
    Read more

Careers at Kaelo

Are you talented, dedicated, hard-working, passionate about health and eager to help save lives? If you're looking for a vibrant, challenging and meaningful place to work, then get in touch with us and explore exciting career opportunities. Kaelo is currently seeking to fill the following positions:

Escalations Administrator

Role & Responsibilities:

  • Complaint Management
  • Ensure an effective internal system remains in place to monitor the fair treatment of the complainants in rejections and complaints
  • Recording and tracking of complaints and rejections in a register or database
  • Provision of information and updates on complaints and rejections to Risk Management:

    • Number of complaints received/rejections authorised
    • The reasons for the complaints/rejections
    • Whether the complaints was resolved or escalated
    • The outcome of the complaint
  • Ensure the process are updated and that events leading to specific types of complaints are avoided in future

  • Ensure the complaints and rejection data is analysed in order to identify and address any recurring or systematic problems and potential and operational risks by:
    • Analysing the causes of individual complaints so as to identify root causes common to the different types of complaints
    • Considering whether such root causes may also affect the processes or products, including those not directly complained of; and
    • Correcting, where reasonable to do so, such root causes
    • Detect poor staff or service provider performance, lack of skills or misconduct
  • Resolve complaints in a timely and fair manner
  • Ensure that complaint’s policy and procedure that is followed is communicated’
  • Provide all outcomes in writing
  • Advise complainant of further steps available (i.e. the OSTI, FAIS, Ombud) for unresolved complaints.

Skills:

  • Customer focus
  • Time management
  • Presentation skills
  • Empathy
  • Decision making skills
  • Excellent verbal and written communication skills
  • Interpersonal skills

Qualifications and Experience:

  • Matric
  • Computer literate
  • Knowledge of FAIS legislation and KaeloXelus products
  • Regulatory Exams a qualified representative level
  • 3 Years’ experience within the Gap Cover industry

CRM Professional Assistant

Role & Responsibilities:

  • Compiling of Agendas
    • Printing, Binding and Copying
  • Reports
    • Pull Monthly Reports
    • Update per client monthly report tracker for biannual
    • Keep the Report Tracking Sheet updated according to new clients, changes to email addresses
  • Distribution
    • Launch posters, z-folders, letters and cards
    • Keeping all distribution lists updated and correct
  • Client Correspondence
    • In absence of the Client Relations Managers, communication with clients
  • Marketing
    • Obtain Quotes and suggestions
    • Requesting artwork from our design team, obtaining sign off and sending out to Relevant supplier for branded items
  • Launches and Wellness Days
    • Communicating all requirements to EAP prior to the event on behalf of CRM
  • Bulk SMS
    • Obtaining the contact details, formatting, and sending out sms online in bulk for CRM clients
  • Stock Control
    • Updating with EAP to ensure stock is sufficient for CRM upcoming events
  • Filing
    • Scanning and saving onto drive and Filing of attendance registers after an event, induction
  • Social Committee Assistance
    • Assisting Directors with preparing for any events held within the company e.g. Birthdays, Christmas parties
  • Service Level Agreement Control
    • Saving the Final Signed Valid SLA on the Client Folder
    • Updating the SLA Control Sheet with the Policy information
    • Getting the CRM to check and confirm that the information captured is correct
  • Events
    • Planning, coordinating and executing events for clients

Skills:

  • Customer focus
  • Time management
  • Admin skills
  • Excellent verbal and written communication skills
  • Interpersonal skills

Qualifications and Experience:

  • Matric
  • Computer literate (Advanced)

Billing Administrator

Key Roles and Responsibilities:

Planning and scheduling of Billing runs

  • Assisting with the control of bill runs 
  • Contribute towards continuous improvement and innovation at process and procedure level Billing supervision and coordination 
  • Administration to ensure that all clients and staff are billed correctly in accordance with predefined quality assurance processes and standards 
  • To ensure that all billing queries are attended within the agreed time period 
  • Ensuring accurate and timeous resolution of all Billing related queries. 
  • Ensure accurate resolution of all billing related queries received /telephone/written correspondence 
  • Ensure that the delivery process adheres to business and customer requirements 
  • Identify problems relating to system errors and escalate to relevant billing specialist 
  • Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance Cost control 
  • Control the staff billing function in respect of activations, deactivations, billing, collections, queries and services 
  • Manage relationships with other supervisors/managers/staff within the Customer Services environment who depend on Billing Operations for internal service/query resolution. 

Process and procedure effectiveness

  • Maintain relationship with Brokers and HR departments including scheduling for various bill runs and problem resolution 
  • Ensure that all processes and procedures implemented are aligned to the set operational framework for the Billing Operations 
  • Ensure that workflow continues without interruption 
  • Continually improve existing processes and procedures to enhance effectiveness, efficiency and performance Financials 
  • Ensure adherence to work schedules 
  • Monthly debtors control, follow up on payments monthly and manage client relationships to ensure implementation and strict adherence to the billing procedure. 
  • Identify areas where money is lost and seek ways to reduce expenditure where possible

Skills:

  • Computer literate, Microsoft, Word, Excel and PowerPoint
  • Excellent verbal and written communication skills
  • Excellent Interpersonal skills
  • Excellent organization and planning skills
  • Ability to work within multiple reporting lines.
  • Good knowledge of billing systems
  • Good knowledge of accounts / credit control
  • A broad understanding of the KaeloXelus Services
  • An understanding of the principles of effective customer services processes
  • Knowledge of statutory requirements

Personal attributes:

  • Must take responsibility and ownership
  • Must be reliable and committed to the company as well as to the position.
  • Self-motivated, enthusiastic and willingness to learn
  • Flexibility to change
  • Must be able to work independently and be a team player

Qualifications & Experience:

  • Matric
  • FAIS compliant
  • 1 to 2 year experience in a Gap cover environment

EAP Inbound Counsellor

Role & Responsibilities:

  • Conduct clinical assessments of all inbound calls.
  • Effectively manage high risk cases and refer as required
  • Have the ability to refer clients to other support structures with the aim of holistic support.
  • Engage clients in a comprehensive short term solution focused counselling intervention.
  • Log case notes on all interactions with Clients on the EAP system.


Key Competencies:

  • Verbal and written communication skills
  • Phone skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organisational skill
  • Attention to detail
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience


Education and Experience:

  • Psychologists, social workers or registered counsellors with a minimum of 3 years EAP experience.
  • Registered with the relevant professional body.
  • Proficient in relevant computer applications.
  • Required language proficiency.
  • Knowledge of customer service principle and practices.
  • Knowledge of call centre or customer service environment.


Junior Account Manager in Cape Town

Role & Responsibilities:

  • Manage accounts and overlook the CRM offering.
  • Client management and Relationship building.
  • Existing client development: Develop and present initiatives to current clients
  • New business development.
  • Manage a portfolio of Clients in accordance with the agreed Service Level Agreement, ensuring all SLA requirements are met
  • Preparation of new Service Level Agreements.
  • Develop Retention, and Growth strategies for our Client’s comprehensive CRM program.
  • Develop and maintain Client communication – Welcome letters, desk drops, EAP material, Newsletters, etc.
  • Track, measure and evaluate the effectiveness of existing CRM processes via a weekly dashboard.
  • Review database reports, and submit recommendations.
  • Work with the client in accordance with the Service Level Agreement and ensure that all planned services are delivered and administered in terms of the Client requirements.
  • Ensure that all other business units tie in with company objectives and KPA’s.
  • Manage and strengthen the relationship with our Clients.
  • Ensure that all events are planned effectively with regard to EAP launches, screening events, etc.
  • Ensure all events are monitored in accordance with budgets.
  • Liaise with the necessary Occupational Health clinics (where necessary).
  • Document all meetings and ensure client receives feedback within agreed upon turn-around times.
  • Develop pro-active initiatives that improve our Client’s business and efficiencies.
  • Must be able to work under pressure, adhere to strict deadlines, pay attention to detail, have a sense of urgency and be a team player.
  • Candidate must be able to adapt to change and find innovative ways to improve processes, compile reports and presentations.
  • Candidate must be able to conduct presentations to EXCO and manage questions pertaining to all areas of the business.
  • Maintain business relationships with external and internal suppliers.


Skills and Experience:

  • Minimum of 2 years CRM experience, preferably in a large organisation with a large customer and product base.
  • Healthcare or event co-ordination experience.
  • Customer centric and commercially astute.
  • Own vehicle and Driver’s licence.
  • Financial awareness and strong data / numerical capabilities.

Account Manager in Kwa-Zulu Natal

Role & Responsibilities:

  • Manage accounts and overlook the CRM offering.
  • Client management and Relationship building.
  • Existing client development: Develop and present initiatives to current clients
  • New business development.
  • Manage a portfolio of Clients in accordance with the agreed Service Level Agreement, ensuring all SLA requirements are met
  • Preparation of new Service Level Agreements.
  • Develop Retention, and Growth strategies for our Client’s comprehensive CRM program.
  • Develop and maintain Client communication – Welcome letters, desk drops, EAP material, Newsletters, etc.
  • Track, measure and evaluate the effectiveness of existing CRM processes via a weekly dashboard.
  • Review database reports, and submit recommendations.
  • Work with the client in accordance with the Service Level Agreement and ensure that all planned services are delivered and administered in terms of the Client requirements.
  • Ensure that all other business units tie in with company objectives and KPA’s.
  • Manage and strengthen the relationship with our Clients.
  • Ensure that all events are planned effectively with regard to EAP launches, screening events, etc.
  • Ensure all events are monitored in accordance with budgets.
  • Liaise with the necessary Occupational Health clinics (where necessary).
  • Document all meetings and ensure client receives feedback within agreed upon turn-around times.
  • Develop pro-active initiatives that improve our Client’s business and efficiencies.
  • Must be able to work under pressure, adhere to strict deadlines, pay attention to detail, have a sense of urgency and be a team player.
  • Candidate must be able to adapt to change and find innovative ways to improve processes, compile reports and presentations.
  • Candidate must be able to conduct presentations to EXCO and manage questions pertaining to all areas of the business.
  • Maintain business relationships with external and internal suppliers.


Skills and Experience:

  • Minimum of 5 years CRM experience, preferably in a large organisation with a large customer and product base.
  • Healthcare or event co-ordination experience.
  • Customer centric and commercially astute.
  • Own vehicle and Driver’s licence.
  • Financial awareness and strong data / numerical capabilities.
  • Project management and change management skills.

Manager: Client Relations

Role & Responsibilities:

  • Manage the CRM team.
  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty.
  • Deciding on the CRM platform structure and architecture ensuring it works seamlessly across the organisation and captures all required information at key points in the customer life cycle.
  • Customer Journey Mapping analysing touch points with the organisation and maximising commercial opportunities.
  • Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
  • Overseeing direct communications with customers through CRM.
  • Create a CRM strategy to deepen customer engagement and drive long term customer life time value.
  • Improve the retention strategy through personalised campaigns across all channels
  • Work with CRM team to deliver transparent tracking and reporting to demonstrate where budgets are being spent, how customers are responding behaviourally and attitudinally, and the financial performance of all CRM campaigns
  • Drive the CRM development roadmap:-
    1. introducing new CRM channels for interacting and engaging with customers
    2. new CRM tools to drive automation, scale and immediacy
    3. customer preference centres and how customer data is used in CRM
  • Regular face-to-face customers’ satisfaction meetings.
  • Ensure that the CRM team is providing the best possible Client Experience through product/business knowledge, professionalism, integrity and strategic engagement.
  • Responsible for the client across all aspects including – contractual, commercial, administration, communication etc.
  • Work with CRM team on staying abreast of Customer’s plans (and the communication thereof internally back to team, being aware and proactive enough to pre-empt any issues.
  • Ensure the customer’s business needs and frustrations are communicated to the appropriate business & product leaders and in turn, potential solutions to be communicated back to the Customer, through the CRM team.
  • Appropriate communication of initiatives and progress that will meet the needs of Customers, either directly or in collaboration with Marketing.
  • Be a point of escalation for unresolved issues. Logging these with the appropriate teams and providing continual feedback to the Customer until the issue is resolved to the Customer’s satisfaction (for all queries, both product and administrative).
  • Coordinating the implementation of new solutions and, where necessary, taking responsibility for all communication with the Customer.


Skills and Experience:

  • Minimum of 5 years CRM experience, preferably in a large organisation with a large customer and product base.
  • Team management and leadership skills
  • Cross functional working, collaboration and influencing
  • Customer centric and commercially astute
  • Financial awareness and strong data / numerical capabilities
  • Project management and change management skills

Project Manager

Role & Responsibilities:

  • Coordinate internal resources and third parties/vendors for the flawless execution of projects 
  • Ensure that all projects are delivered on-time, within scope and within budget 
  • Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility 
  • Ensure resource availability and allocation 
  • Develop a detailed project plan to track progress 
  • Use appropriate verification techniques to manage changes in project scope, schedule and costs 
  • Measure project performance using appropriate systems, tools and techniques 
  • Report and escalate to management as needed 
  • Manage the relationship with the client and all stakeholders 
  • Perform risk management to minimize project risks 
  • Establish and maintain relationships with third parties/vendors 
  • Create and maintain comprehensive project documentation


Skills:

  • Project Management
  • Computer literacy (project ,word, excel, power point, outlook)
  • Ability to communicate on all levels externally and internally
  • Planning and organizing
  • Process management
  • Problem solving skills
  • Time and people management
  • Attention to detail


Personal Attributes:

  • Ability to multi-task and prioritise the work load
  • Uses initiative to get things done
  • Excellent attention to detail
  • Flexibility to perform a variety of functions
  • Ability to initiate own communications/correspondence
  • Reliability
  • Creativity and showing initiative
  • Ability to work under pressure in order to meet deadlines
  • Assertive


Qualifications and Experience:

  • Relevant qualification
  • Minimum of five years’ experience in a similar role (Project Manager/project administrator)
  • Proficiency in MS Office Suite

Registered or Auxiliary Nurse in Standerton

Key Purpose: 

This exciting junior level position is available at Kaelo. The position requires a self-managed individual.


Key Roles and Responsibilities: 

Manage a comprehensive and effective primary health program

Participation in the management of the occupational health program, as required

Management of injuries on duty – verify extent of injury 

Participation  with client

Administration

Data capturing for reporting purposes


Skills: 

Computer literate, Microsoft, Word, Excel

Excellent verbal and written communication skills 

Excellent Interpersonal skills 

Excellent organization and planning skills 

Ability to work within multiple reporting lines.


Key Competencies: 

Quality 

Compliance 

Client Centricity 

Profitability 

Integration.


Personal attributes: 

Must have excellent interpersonal and communication skills (be friendly, approachable and caring). 

Must take responsibility and ownership 

Must be reliable and committed to the company as well as to the position. 

Self-motivated, enthusiastic and willingness to learn. 

Flexibility to change 

Must be able to work independently.  


Qualifications: 

Degree or Diploma in Nursing 

Experience in a Primary Health setting desirable.

Certificate in Dispensing - advantageous


Professional Affiliation Bodies:

Registration with South African Nursing Council


Occupational and Primary Health Locum Nurses Nationally

Key Purpose: 

Kaelo is looking for locum nurses to work in their primary- and occupational health clinics across South Africa. 

Specific regions we are recruiting locum nurses for include:

Gauteng – Johannesburg, Pretoria-West, Nigel, Isando, Olifanstfontein

Standerton

Western-Cape

Port Elizabeth

Durban

Witbank

Kliprivier,


Key Roles and Responsibilities:

Assist in managing a comprehensive and effective occupational health program as applicable

Ensure that pre-placements, annual and transfer medicals are conducted at Occupational Health clinics  

Management of injuries on duty – verify extent of injury or occupational disease.  

Promote the Employee Assistance Programme through individual and/or supervisor referrals(applicable to clients with EAP services)

Primary Health Care

Administration



Skills: 

Computer literate, Microsoft, Word, Excel and PowerPoint 

Excellent verbal and written communication skills 

Excellent Interpersonal skills 

Excellent organization and planning skills 

Ability to work within multiple reporting lines.


Key Competencies: 

Quality 

Compliance 

Client Centricity 

Profitability 

Integration.


Personal attributes: 

Must have excellent interpersonal and communication skills (be friendly, approachable and caring). 

Must take responsibility and ownership 

Self-motivated, enthusiastic and willingness to learn. 

Flexibility to change 

Must be able to work independently.  


Qualifications: 

Degree or Diploma in Nursing

Qualification or experience in an Occupational Health setting desirable

Certificate in Spirometry- advantageous

Certificate in Audiometry -advantageous

Certificate in Dispensing – advantageous

Experience in primary healthcare setting desirable


Professional Affiliation Bodies:

Registration with South African Nursing Council


EAP Senior Inbound Counsellor

EAP Senior Inbound Counsellor Job Purpose

Provide quality telephonic counselling to Kaelo EAP clients, including employees and managers.


EAP Senior Inbound Counsellor Job Duties

Responsible for answering all inbound calls into the call centre in a professional manner

Identify the presenting problem faced by the client

Have the ability to apply key counselling skills in order to contain a client experiencing emotional distress

Engage in short term solution focussed intervention with employees who require it

Identify possible risk and managing the risk situation accordingly.

Have the ability to refer the client to other support structures with the aim of holistic support

Log case notes on all interactions with clients on the EAP system.


Education and Experience

Psychologists, social workers or registered counsellors

A minimum of 3 years EAP experience

Registered with the relevant professional body

Proficient in relevant computer applications

Required language proficiency

Knowledge of customer service principles and practices

Knowledge of call centre telephony and technology

Some experience in a call centre or customer service environment

Good data entry and typing skills

Knowledge of administration and clerical processes.


Key Competencies

Verbal and written communication skills

Phone skills

Listening skills

Problem analysis and problem solving

Customer service orientation

Organisational skills

Attention to detail

Adaptability

Team work

Stress tolerance

Resilience 


EAP Senior Case Manager

EAP Senior Case Manager Job Purpose

Provide quality telephonic counselling to Kaelo EAP clients, including employees and managers.


EAP Senior Case Manager Job Duties

  • Manage cases referred by the inbound EAP team by providing counselling, coaching and guidance related to the unique challenges faced by the client
  • Schedule follow-up counselling sessions with the client in order to provide the counselling, support and/or coaching required
  • Have the ability to refer the client to other support structures with the aim of holistic support
  • Engage client(s) in a comprehensive short-term solution focussed counselling intervention
  • Log case notes on all interactions with clients on the EAP system.


Education and Experience

  • Psychologists, social workers or registered counsellors
  • A minimum of 3 years EAP experience
  • Registered with the relevant professional body
  • Proficient in relevant computer applications
  • Required language proficiency
  • Knowledge of customer service principles and practices
  • Knowledge of call centre telephony and technology
  • Some experience in a call centre or customer service environment
  • Good data entry and typing skills
  • Knowledge of administration and clerical processes.


Key Competencies

  • Verbal and written communication skills
  • Phone skills
  • Listening skills
  • Problem analysis and problem solving
  • Customer service orientation
  • Organisational skills
  • Attention to detail
  • Adaptability
  • Team work
  • Stress tolerance
  • Resilience 


Registered Nurse in Epping - Cape Town

Key Purpose: 

This exciting junior level position is available at Kaelo. The position requires a self-managed individual.


Key Roles and Responsibilities: 

Manage a comprehensive and effective primary health program

Participation in the management of the occupational health program, as required

Management of injuries on duty – verify extent of injury 

Participation  with client

Administration

Data capturing for reporting purposes


Skills: 

Computer literate, Microsoft, Word, Excel

Excellent verbal and written communication skills 

Excellent Interpersonal skills 

Excellent organization and planning skills 

Ability to work within multiple reporting lines.


Key Competencies: 

Quality 

Compliance 

Client Centricity 

Profitability 

Integration.


Personal attributes: 

Must have excellent interpersonal and communication skills (be friendly, approachable and caring). 

Must take responsibility and ownership 

Must be reliable and committed to the company as well as to the position. 

Self-motivated, enthusiastic and willingness to learn. 

Flexibility to change 

Must be able to work independently.  


Qualifications: 

Degree or Diploma in Nursing 

Experience in a Primary Health setting desirable.

Certificate in Dispensing - advantageous


Professional Affiliation Bodies:

Registration with South African Nursing Council


Senior in house developer based in Illovo

KAELO 

KaeloXelus is a corporate health and wellness company that provides comprehensive health and wellness solutions to corporate companies in South Africa. Kaelo operates in a fast-paced, growing environment. We are a dynamic and energetic team of people committed to changing the health of employed South Africans and their families.


Job Description

We are looking for a C#/SQL developer who will be responsible for designing databases and ensuring their stability, reliability, and performance. You will design front end applications and assist with the integration into various 3rd party applications. You will also be responsible for level 3 -4 technical.


Key Roles and Responsibilities: 

C#

Front end design and maintenance 

3rd party integrations 

Systems implementations and integration to existing infrastructure

Prepare documentations and specifications


SQL

Database Design

Help write and optimize in-application SQL statements

Ensure performance, security, and availability of databases

Prepare documentations and specifications

Handle common database procedures such as upgrade, backup, recovery, migration, etc.

Profile server resource usage, and optimize and tweak as necessary

Collaborate with other team members and stakeholders

Database Design


Data Management

Maintain and enhance existing databases and design new ones as required

Maintain and enhance data quality and integrity

Data mining and trend reporting

Experience with importing and export of data, ensuring accurate data transfer

Reconciliation between systems


Data analysis and Reporting

Generate and enhance existing reports

Design new reports as per business needs

Create and run ad hoc reports

Proactive reporting – foresight and insight into the business


Other

Develop dashboards and data capture tools etc.

Implement ad hoc technological solutions to address business needs

Implementing the model and setting up the database with an existing database product 

Microsoft .NET and Microsoft. SQL development experience and Advanced Access is required


Skills: 

Minimum 4 years C# .Net experience

JavaScript (JQuery and AngularJS)

HTML 5, CSS3

Managing & implementing bug fixes / product enhancements

Strong proficiency with SQL and its variation among popular databases

Experience with some of the modern relational databases

Skilled at optimizing large complicated SQL statements

Knowledge of best practices when dealing with relational databases

Capable of configuring popular database engines and orchestrating clusters as necessary

Ability to plan resource requirements from high level specifications

Capable of troubleshooting common database issues

Familiar with tools that can aid with profiling server resource usage and optimizing it

Proficient understanding of code versioning tools such as {{Git / Mercurial / SVN}}

Microsoft SQL Server knowledge essential

Microsoft SQL Reporting services essential

Microsoft SQL Integration services required

Microsoft Excel knowledge required (Advanced)

Microsoft Access knowledge advantageous (Intermediate) 

VBA knowledge advantageous

Microsoft Certified Database Administrator (MCDBA) –advantageous

Microsoft Certified Technology Specialist (MCTS): 

Application Development - also a plus


Personal attributes: 

Energetic and positive

Ability to multi-task and prioritise the work load

Uses initiative to get things done

Excellent attention to detail

Numerically strong

Ability to communicate on all levels externally and internally  

Planning and organizing.

Flexibility to perform a variety of functions 

Ability to initiate own communications/correspondence

Independent worker – work with minimum supervision 

Reliability 

Creativity and showing initiative

Team player

Ability to work under pressure in order to meet deadlines


General Medical Practitioner – PHC Clinic – Centurion

Qualifications:

·         Degree in Medicine and Surgery

·         Dispensing


Professional   Affiliation Bodies

·         Health Professional Health Council of South Africa

·         Indemnity cover with a relevant body e.g. Medical Protection Society

·         Locum Dispensing license

·         Registration with the medical schemes board


Working Hours:

·         Monday, Tuesday, Thursday and Fridays: 08h00-13h00, Wednesdays: 10h00-17h00


Benefits:

·         Annual Increase linked to (KPA) Key Performance Assessment.


Description of Tasks:

Participation within the company

Represent the Primary Health Clinic at all Clinic management meetings and/or other meetings as required.

Administrative duties

Supervise the development and maintenance of accurate up-to-date medical records and/or medical reports to track employee health/illness and provide the Company with the needed data, ensuring employee confidentiality at all times

 

Professional knowledge of medical terminology, attention to detail, skill in technical writing and confidentiality principles, ensure management received the data they require for operations purposes

 

Regular checks of medical records of employees to ensure they are kept up to date – includes treatment, illness, medical examinations

 

Remain abreast of latest developments and statutory requirements that may change

Contribute to  monthly statistical reports for management, identifying trends as they develop

 

Maintaining acceptable electronic and hard copy records i.e.  Patients file, Clinic management program.

 

Medication and Consumables stock management and ordering.

 

Deal with all correspondence that is required for external consultants / auxiliary services, e.g. hospital referrals, doctor referrals, SANCA , etc

 

Regular checks of all drug registers, medicines permit etc.

 

Integrate with Medical Scheme management as appropriate

Primary Health Care treatment

Diagnosing and treatment of PHC ailments.

 

Dispensing of Medication.

 

Medicine control within the legal requirements and standards.

 

Referral of patients to Specialists and Medical facilities where appropriate.

 

Performing and management of any pathology

Chronic and Lifestyle Disease  Management

 

Diagnosing, bio-psychosocial management and treatment of Chronic Disease patients.

 

Referral of patients to Specialists and Medical facilities where appropriate.

 

Monitoring of progress and Health improvement of patients.

 

Dispensing of Medication.

 

Medicine control within the legal requirements and standards.

 

Performing and management of any pathology

Management of injuries on duty

 

Manage all emergency cases when or if required.

 

Coordinate referral to external resources should that be required.

 

Monitor progress and co-ordinate the necessary health services for the rehabilitation of the injured employee in their return to work. 

Communicate appropriate information to immediate SHE, Supervisor, HR manager.

Promote the Employee Assistance Program through individual and/or supervisor referrals

To assist employees in solving and reducing personal / health problems - which may be linked to work-related problems.

Job capacity assessment and initiation of disability assessment

Correlation of medical illness/ physical disability/ return to work interview / Fitness to perform job assessments and provide recommendations to SHE/ HR manager

 

To reduce absenteeism and promote efficiency in the organization. 

 

Counsel, liaise with management and Medical Specialists where necessary.

 

Occupational Health Nurse in Kwa-Zulu Natal (Prospecton)

Key Purpose:

 

This exciting position is available at Kaelo. The position requires a multi lingual, self-managed individual.

The position is currently for 20 hours a week (4 hours per day).


Key Roles and Responsibilities:


  • Manage a comprehensive and effective occupational health program
  • Participation in Health Risk Assessment
  • Ensure that pre-placements and transfer medicals are conducted
  • Manage the medical surveillance program of the Company
  • Management of injuries on duty – verify extent of injury or occupational disease
  • Advisory role to Staff
  • Wellness support(applicable to clients with a full wellness program)
  • Promote the Employee Assistance Programme through individual and/or supervisor referrals(applicable to clients with EAP services)
  • Participation in SHE
  • Participation  within client
  • Primary Health Care
  • Administration.

Skills:


  • Computer literate, Microsoft, Word, Excel and PowerPoint

  • Excellent verbal and written communication skills

  • Excellent Interpersonal skills

  • Excellent organization and planning skillsAbility to work within multiple reporting lines.

Key Competencies:


  • Quality
  • Compliance
  • Client Centricity
  • Profitability
  • Integration.

Personal attributes:


  • Must have excellent interpersonal and communication skills (be friendly, approachable and caring)
  • Must take responsibility and ownership
  • Must be reliable and committed to the company as well as to the position
  • Self-motivated, enthusiastic and willingness to learn
  • Flexibility to change
  • Must be able to work independently.   


Qualifications:


  • Grade 12
  • B Tech Degree or Diploma in Occupational Health Nursing
  • Certificate in Spirometry
  • Certificate in Audiometry
  • Certificate in Dispensing
  • HIV/AIDS training is advantageous
  • COIDA training is advantageous
  • Level 3 First Aid Certificate
  • At least 3 years’ experience in occupational health nursing.  

Professional Affiliation Bodies:


  • Registration with South African Nursing Council

  • Registration with SASOHN as an occupational health nursing practitioner

  • Registration as an audiometrist.


Interested applicants should submit their CV and Covering Letter to Jacqueline Ensor via email to jacqueline@kaelo.co.za

Only candidates being selected for an interview will be contacted.








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